Customer Support

Refunds & Returns Policy

Since all the products that we sell are perishable items, we are unfortunately unable to offer refunds or returns. 

Shipping Information

All of our orders are shipped using USPS priority flat-rate.  All shipments use special packing materials and gel packs to keep the items cold and fresh!  Due to the nature of shipping perishable items, we ship all orders on Mondays and Tuesdays only to ensure ample time for weekday delivery. We do apologize for the high shipping rates due to using a priority service, please know that we charge no mark-up on our shipping costs.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the sanctuaryatsoledad.org and governs data collection and usage. The sanctuaryatsoledad.org website is a e-commerce site. By using the sanctuaryatsoledad.org website, you consent to the data practices described in this statement.

Collection of your Personal Information
sanctuaryatsoledad.org may collect personally identifiable information, such as your name. If you purchase sanctuaryatsoledad.org products, we collect billing and credit card information. This information is used to complete the purchase transaction. sanctuaryatsoledad.org may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by www.sanctuaryatsoledad.org. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the sanctuaryatsoledad.org website.

sanctuaryatsoledad.org encourages you to review the privacy statements of websites you choose to link to from sanctuaryatsoledad.org so that you can understand how those websites collect, use and share your information. sanctuaryatsoledad.org is not responsible for the privacy statements or other content on websites outside of the sanctuaryatsoledad.org website.

Use of your Personal Information
sanctuaryatsoledad.org collects and uses your personal information to operate its website(s) and deliver the services you have requested. sanctuaryatsoledad.org may also use your personally identifiable information to inform you of other products or services available from sanctuaryatsoledad.org and its affiliates. sanctuaryatsoledad.org may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. sanctuaryatsoledad.org does not sell, rent or lease its customer lists to third parties 

sanctuaryatsoledad.org may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. sanctuaryatsoledad.org may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to sanctuaryatsoledad.org , and they are required to maintain the confidentiality of your information.

sanctuaryatsoledad.org may keep track of the websites and pages our users visit within www.sanctuaryatsoledad.org, in order to determine what sanctuaryatsoledad.org services are the most popular. This data is used to deliver customized content and advertising within sanctuaryatsoledad.org to customers whose behavior indicates that they are interested in a particular subject area.

sanctuaryatsoledad.org will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on sanctuaryatsoledad.org  or the site; (b) protect and defend the rights or property of sanctuaryatsoledad.org ; and, (c) act under exigent circumstances to protect the personal safety of users of www.sanctuaryatsoledad.org, or the public.

Security of your Personal Information 
sanctuaryatsoledad.org secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen
sanctuaryatsoledad.org does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from sanctuaryatsoledad.org by contacting us here:

Email: info@sanctuaryatsoledad.org

Changes to this Statement

sanctuaryatsoledad.org will occasionally update this Statement of Privacy to reflect company and customer feedback. sanctuaryatsoledad.org encourages you to periodically review this Statement to be informed of how sanctuaryatsoledad.org is protecting your information.

Contact Information
sanctuaryatsoledad.org welcomes your questions or comments regarding this Statement of Privacy. If you believe that sanctuaryatsoledad.org has not adhered to this Statement, please contact sanctuaryatsoledad.org at:

sanctuaryatsoledad.org
Email Address:  info@sanctuaryatsoledad.org

Effective as of October 6, 2015 

Terms & Conditions

Agreement between user and sanctuaryatsoledad.org
The sanctuaryatsoledad.org website (the "Site") is comprised of various web pages operated by sanctuaryatsoledad.org sanctuaryatsoledad.org is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of sanctuaryatsoledad.org constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Privacy
Your use of sanctuaryatsoledad.org is subject to sanctuaryatsoledad.org's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications
Visiting sanctuaryatsoledad.org or sending emails to sanctuaryatsoledad.org constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that sanctuaryatsoledad.org is not responsible for third party access to your account that results from theft or misappropriation of your account. sanctuaryatsoledad.org and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

sanctuaryatsoledad.org does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use sanctuaryatsoledad.org only with permission of a parent or guardian.

Cancellation/Refund Policy
See  Refunds & Returns Policy (above)

Links to third party sites/Third party services
sanctuaryatsoledad.org may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of sanctuaryatsoledad.org and sanctuaryatsoledad.org is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. sanctuaryatsoledad.org is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by sanctuaryatsoledad.org of the site or any association with its operators.

Certain services made available via sanctuaryatsoledad.org are delivered by third party sites and organizations. By using any product, service or functionality originating from the sanctuaryatsoledad.org domain, you hereby acknowledge and consent that sanctuaryatsoledad.org may share such information and data with any third party with whom sanctuaryatsoledad.org has a contractual relationship to provide the requested product, service or functionality on behalf of sanctuaryatsoledad.org users and customers.

No unlawful or prohibited use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use sanctuaryatsoledad.org strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to sanctuaryatsoledad.org that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of sanctuaryatsoledad.org or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. sanctuaryatsoledad.org content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of sanctuaryatsoledad.org and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of sanctuaryatsoledad.org or our licensors except as expressly authorized by these Terms.

International Users
The Service is controlled, operated and administered by sanctuaryatsoledad.org from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the sanctuaryatsoledad.org Content accessed through sanctuaryatsoledad.org in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification
You agree to indemnify, defend and hold harmless sanctuaryatsoledad.org, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. sanctuaryatsoledad.org reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with sanctuaryatsoledad.org in asserting any available defenses 

Liability disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SANCTUARYATSOLEDAD.ORG AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME 

SANCTUARYATSOLEDAD.ORG AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. SANCTUARYATSOLEDAD.ORG AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SANCTUARYATSOLEDAD.ORG AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SANCTUARYATSOLEDAD.ORG OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restriction
sanctuaryatsoledad.org reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and sanctuaryatsoledad.org as a result of this agreement or use of the Site. sanctuaryatsoledad.org's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of sanctuaryatsoledad.org's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by sanctuaryatsoledad.org with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and sanctuaryatsoledad.org with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and sanctuaryatsoledad.org with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms
sanctuaryatsoledad.org reserves the right, in its sole discretion, to change the Terms under which sanctuaryatsoledad.org is offered. The most current version of the Terms will supersede all previous versions. sanctuaryatsoledad.org encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Email Address: info@sanctuaryatsoledad.org

Effective as of October 6, 2015